Positive Behaviour Support
Positive, person-centred support that builds skills and quality of life
We provide behaviour support that is respectful, practical, and designed to help people with disability live safer, more independent lives. Our approach is grounded in positive behaviour support principles and tailored to each person’s needs, preferences, and goals. We believe that behaviour is communication, and by understanding the message behind it, we can build strategies that improve wellbeing and create lasting positive change.
We believe behaviour support should be respectful, practical, and genuinely helpful. Our focus is on creating meaningful change by building environments that support safety, skill development, independence, and choice.
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Please click below to complete our BSP referral form
Our Approach
We see behaviour support as far more than writing plans — it’s a collaborative, person-centred process focused on understanding behaviour, building meaningful skills, and creating environments where people can thrive.
Our approach starts with getting to know the person: their strengths, communication style, preferences, goals, and daily routines. We work closely with families, support workers, schools, and other professionals to understand the context around behaviours and what they might be communicating.
From there, we use a combination of evidence-informed assessment tools, data analysis, and observation to uncover the reasons behind behaviours of concern. But assessment is just the beginning — we translate that understanding into practical, real-world strategies that make a difference every day.
Our work often includes:
- Designing environments and routines that reduce triggers and promote success
- Teaching new skills and replacement behaviours to expand communication and coping strategies
- Building capacity in families and support teams through training, coaching, and collaboration
- Supporting restrictive practice authorisation and leading reduction strategies in line with NDIS Commission requirements
- Advocating alongside participants and families to ensure their rights, preferences, and voices are central to decision-making
- Monitoring progress through data, reviewing outcomes, and adapting supports over time
Our goal is always the same: to improve quality of life by supporting safety, independence, choice, and participation — not just by reducing behaviours, but by addressing their root causes and creating meaningful, lasting change.
What We Do
Our behaviour support services go well beyond writing plans. We provide end-to-end support designed to understand behaviour, improve quality of life, and build capacity across the whole support network. This includes:
Comprehensive Functional Assessment
We begin with a detailed understanding of behaviour through functional behaviour assessments, structured interviews, observations, and data analysis. We identify triggers, setting events, communication needs, sensory influences, and environmental factors to understand why behaviours occur and what they communicate.
Interim Safety and Crisis Planning
When there are immediate risks, we develop interim behaviour support plans that prioritise safety, reduce harm, and stabilise the environment while longer-term supports are being developed. We ensure that any use of restrictive practices follows NDIS Commission guidelines and is supported by a reduction plan.
Behaviour Support Planning
We develop detailed, individualised behaviour support plans (BSPs) that include proactive environmental adjustments, skill-building strategies, staged response approaches, reinforcement systems, and long-term goals. All plans are written in accessible language and designed to be practical and easy to implement across settings.
Implementation Support and Capacity Building
We don’t stop at writing the plan — we work closely with families, support workers, schools, and providers to put strategies into action. This includes direct coaching, modelling of interventions, team training, and the creation of easy-to-follow support summaries and guides for everyday use.
Restrictive Practice Authorisation and Reduction
Where regulated restrictive practices are in place, we manage authorisation processes and develop detailed reduction plans. Our focus is always on replacing restrictive strategies with positive, evidence-based alternatives that uphold the person’s rights and dignity.
Multi-Disciplinary Collaboration
We collaborate with therapists, educators, support coordinators, medical professionals, and other stakeholders to ensure support is consistent, holistic, and aligned across all environments. This team-based approach leads to better outcomes and stronger long-term change.
Ongoing Monitoring, Review, and Data-Driven Decision Making
Behaviour support is a dynamic process. We support ongoing data collection, review incident trends, and adapt strategies based on progress and changing needs. Regular mid-year and annual reviews ensure the plan remains effective, relevant, and goal-focused.
Advocacy and NDIS Compliance
We advocate alongside participants and families to ensure their rights are upheld and their voices are heard. All our work aligns with NDIS Commission standards, including documentation, reporting, and restrictive practice compliance.
What Makes Us Different
Behaviour support is about understanding what behaviour communicates and building the right supports around the person.
For example, we supported an adult who was displaying frequent aggression and property destruction at home. Through functional assessment, we identified that these behaviours were linked to communication frustrations and sensory overload. By introducing consistent visual communication tools, making small environmental adjustments, and teaching new coping strategies, the person’s behaviours reduced significantly over time.
As a result, they gained more independence, felt more in control of their environment, and reconnected with activities and relationships that had previously been challenging.
What’s Included in a Behaviour Support Plan
A behaviour support plan is comprehensive and practical.
It typically includes:
- A person profile outlining communication needs, preferences, and routines
- A summary of assessment findings and functional hypotheses
- Proactive and environmental strategies
- Skill development and replacement behaviour programs
- Reinforcement and motivation strategies
- Staged response plans from early warning signs to recovery
- Risk assessments and safeguard measures
- Restrictive practice authorisation and reduction plans (if applicable)
- Monitoring, data collection, and review processes
What This Can Look Like in Practice
Behaviour support is about understanding what behaviour communicates and building the right supports around the person.
For example, we supported an adult who was displaying frequent aggression and property destruction at home. Through functional assessment, we identified that these behaviours were linked to communication frustrations and sensory overload. By introducing consistent visual communication tools, making small environmental adjustments, and teaching new coping strategies, the person’s behaviours reduced significantly over time.
As a result, they gained more independence, felt more in control of their environment, and reconnected with activities and relationships that had previously been challenging.
Frequently Asked Questions
- Initial Consultation – We meet to understand needs, goals, and current supports.
- Assessment – We conduct interviews, review data, and observe behaviour where appropriate.
- Plan Development – We create a tailored plan collaboratively with the person and their support network.
- Implementation and Training – We provide coaching and tools to ensure strategies are used effectively.
- Ongoing Review – We track progress, update strategies, and set new goals as needed.
We work with children, teenagers, and adults with a range of support needs, including autistic people, intellectual disability, psychosocial disabilities, mental health conditions, acquired brain injury, stroke, dementia, and complex support requirements across home, school, community, and supported living settings.
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Central Coast|Newcastle | NDIS provider 4053394006